Privacy Policy
1. Introduction
Welcome to Solcrest, a residential development by Bricks & Milestones, located Off Hennur Road, Bengaluru, Karnataka.
We respect your privacy and are committed to protecting the personal information collected through our website, landing pages, enquiry forms, digital advertisements and communication channels.
This Privacy Policy explains how personal information may be collected, used, processed, stored, shared and protected when you interact with Solcrest-related websites, promotional campaigns and authorised sales or marketing representatives.
This policy applies to interactions through our website, Facebook, Instagram, Google Ads, SMS, RCS, WhatsApp, email, telephone and other authorised digital communication channels.
2. Information We Collect
We may collect the following categories of personal information when you voluntarily interact with our platforms or contact our representatives:
Personal and Contact Information
- Full name
- Mobile or telephone number
- Email address
- City or location
- Preferred communication method
Property Enquiry Information
- Preferred residential configuration, including 2 BHK, 3 BHK, 3 BHK Plus, 3.5 BHK or 4 BHK
- Budget preferences, where requested
- Preferred site-visit date and time
- Floor-plan or brochure requests
- Questions, feedback and information submitted through enquiry forms
Technical and Website Usage Information
Subject to the technologies deployed on our website, we may collect IP addresses, browser type, device information, website interactions, referral sources, advertising attribution information and cookie identifiers.
Communication Information
When you contact us, we may maintain relevant enquiry histories, communication preferences, customer-support interactions and records of consent or withdrawal of consent.
Call recordings or other additional information will be collected only where applicable, appropriately disclosed and legally permitted.
3. How We Collect Information
We may collect information through:
- Website enquiry forms and contact forms
- Landing pages and lead-generation campaigns
- Facebook and Instagram Lead Ads
- Google Ads lead forms and campaign interactions
- SMS and RCS enquiry responses
- WhatsApp conversations and approved messaging workflows
- Telephone enquiries and site-visit requests
- Brochure and floor-plan download forms
- Website analytics and advertising technologies, where enabled and lawfully operated
We may also receive enquiry details from authorised marketing partners or platforms where such collection and sharing comply with applicable requirements.
4. How We Use Your Information
Personal information may be processed for the following purposes:
Responding to Enquiries
To respond to requests regarding Solcrest, including configurations, floor plans, brochures, specifications, project information and pricing enquiries.
Site-Visit Scheduling
To coordinate site visits, confirm appointments and provide relevant location or scheduling details.
Sales Assistance
To facilitate authorised communication between interested customers and the relevant sales representatives regarding their property enquiries.
Marketing Communications
Where permitted by applicable law and consent requirements, to provide project updates, promotional offers, availability information, upcoming events and other relevant real estate communications.
Customer Relationship Management
To maintain enquiry histories, manage customer requests, record communication preferences and prevent unnecessary duplicate follow-ups.
Website Performance and Analytics
To understand website usage, evaluate advertising campaigns, troubleshoot technical issues and improve the user experience through appropriately configured analytics technologies.
Legal and Regulatory Compliance
To maintain required records, respond to lawful requests and fulfil applicable regulatory obligations.
Personal information will not be used for purposes incompatible with the applicable privacy notice or lawful basis for collection.
5. Marketing Communications and User Consent
Where users provide the necessary consent, we may contact them through telephone calls, SMS, RCS, WhatsApp, email or other selected communication channels.
Promotional communications may relate to Solcrest property information, available configurations, project updates, pricing, offers, site visits and related sales enquiries.
Providing contact details for a specific enquiry does not automatically authorise unrestricted future marketing.
Users may withdraw their consent to promotional communications at any time through the available unsubscribe, opt-out or privacy contact mechanisms.
Withdrawal of marketing consent will not affect processing otherwise required or permitted by applicable law.
6. Sharing of Personal Information
Personal information may be shared, where appropriate, with:
Developer and Authorised Sales Representatives
To respond to property enquiries, coordinate site visits and provide requested project information.
Authorised Marketing Agencies
To manage advertising campaigns, enquiries and consented customer communications on behalf of the responsible business.
Technology and Service Providers
Including website hosting companies, CRM platforms, analytics providers, email service providers, SMS gateways, RCS providers, WhatsApp Business service providers and other vendors necessary to provide requested services.
Government or Regulatory Authorities
Where disclosure is required under applicable law, legal process or a valid regulatory request.
We require appropriate safeguards and contractual arrangements when third parties process personal information on our behalf.
We do not sell personal information to unrelated third parties for their independent marketing purposes.
7. Cookies and Tracking Technologies
Our website may use cookies, analytics technologies and advertising tools to support functionality, understand visitor activity and measure marketing performance.
Depending on the actual website configuration, these may include:
- Google Analytics 4
- Google Tag Manager
- Google Ads conversion tracking
- Meta Pixel
- Advertising attribution or remarketing technologies
- Essential website and form-related cookies
These technologies may collect technical information about your device, website interactions and advertising engagement.
Where consent is legally required, non-essential cookies and tracking technologies will be activated only after the appropriate choice has been obtained.
Users may manage applicable preferences through our cookie controls or their browser settings.
8. Data Security
We take reasonable technical and organisational measures appropriate to the nature of the personal information processed.
These measures may include:
- Secure HTTPS website connections
- Restricted access to customer and enquiry records
- Appropriate authentication and account permissions
- Security controls for marketing and CRM platforms
- Reasonable safeguards against unauthorised access, alteration, disclosure or loss
- Periodic reviews of systems and data-handling practices
While reasonable measures are taken to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing customer relationships, maintaining consent records and meeting applicable legal obligations.
The specific retention periods will be determined and documented by the responsible business according to the type of data, purpose of processing and applicable requirements.
When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law and documented retention procedures.
10. Your Privacy Rights
Subject to applicable data-protection laws and their effective provisions, users may have rights to:
- Request information about personal data processing
- Access available information about their personal data
- Request correction or updating of inaccurate information
- Request erasure of information where legally applicable
- Withdraw consent for consent-based processing
- Raise a privacy-related grievance
- Exercise other rights provided under applicable law
Requests may be submitted using the privacy contact details published below.
We may need to verify the identity of the requester before fulfilling certain requests.
11. Third-Party Websites and Platforms
Our website or advertisements may link to third-party platforms, including social media networks, maps, messaging applications and external websites.
Such platforms may independently collect or process personal information in accordance with their respective privacy policies.
We are not responsible for the privacy practices of independent third-party websites and encourage users to review their policies.
12. Children’s Privacy
Our real estate marketing activities are intended primarily for adults interested in residential property enquiries.
We do not knowingly seek to collect personal information from children for independent direct marketing.
Where applicable law requires additional safeguards or parental consent, such requirements will be observed.
13. International Data Processing
Certain website, CRM, analytics, advertising or messaging service providers may process or store personal information outside India.
Any such processing or transfer will be subject to applicable Indian data-protection requirements, relevant restrictions and appropriate safeguards.
14. Automated Tools and Advertising
We may use technology-assisted systems to categorise enquiries, identify preferred property configurations, support customer communications and measure marketing effectiveness.
Where such systems are used, personal information will be processed according to the purposes and safeguards explained in this policy and applicable legal requirements.
We will not represent marketing analytics or automated lead categorisation as an independent guarantee of property eligibility, allotment or financing.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website functionality, business practices, technology, services or applicable legal requirements.
The latest version will be made available on the relevant website together with its effective or last-updated date.
Where required, material changes will be communicated through appropriate notices or consent mechanisms.
16. Project Information
Project Name: Solcrest
Developer Brand: Bricks & Milestones
Project Site Address:
Sy No. 25/1, Bileshivale Main Road, Rampura Village, Hennur, Bidarahalli, Bengaluru, Karnataka – 562149.
Sales Contact: +91 8147148075
Karnataka RERA Registration Number: PRM/KA/RERA/1251/446/PR/151225/008336
17. Acknowledgement
By submitting information through our website or enquiry channels, users acknowledge that they have been provided access to this Privacy Policy.
Where processing requires consent, the relevant consent will be obtained through an appropriate affirmative action.
Use of the website alone does not constitute blanket consent for unrelated promotional communications or non-essential tracking.
This Privacy Policy should be read together with the website’s Terms & Conditions and Disclaimer.